THE DIGITAL FRONT OFFICE FOR SERVICE BUSINESSES

Customer conversations, turned into organised work.

Relay Office catches the detail from WhatsApp enquiries, shows you what needs attention and keeps every job moving—without taking control away from you.

See how it works Book an early-access demo
Fewer missed enquiries Clear owner handover Built around your rules
A service business owner checking a customer message in a workshop
NEW ENQUIRY Details captured
✓
READY FOR REVIEW Photos · location · timing Owner decides the next step

FROM CHAT TO CLEAR NEXT STEPS

One conversation.
Everything in its place.

An illustrative kitchen-spraying enquiry. Fictional customer details, not a live chat or an exact product screenshot.

Riverbank SprayingWhatsApp-style example · AI assistant

Customer · AlexHi! Can you spray our kitchen cupboards? We're in Runcorn.

Enquiry assistantHi Alex, I'm the AI enquiry assistant. I can collect the details for the team. Could you send a couple of photos of the kitchen?

Customer · Alex2 kitchen photos attachedHere you go. We'd like a navy finish.

Enquiry assistantThanks! When would you ideally like it doing?

Customer · AlexBefore the end of October if possible.

Enquiry assistantI've passed that to the team. They'll review the photos and confirm pricing and availability with you.

Details organised for the owner
RELAY OFFICE · OWNER DESKExample

CUSTOMER ENQUIRY

Alex Morgan

Runcorn · Received via WhatsApp

1 job1 open0 ongoing0 closed

Kitchen cupboard spraying

Needs review
Requested finish
Navy
Customer's ideal timing
Before the end of October
Photos
2 attached to this enquiry
Quote & booking
Not confirmed
Your next step

Review the photos, check capacity and reply with a quote or any follow-up questions.

The request is captured. The decision stays with you.

Same customer. Same job. Photos, finish and preferred timing stay together—ready for your review.

THE REAL ADMIN PROBLEM

Your work isn’t the problem.
The messages are.

Customers message while you’re on a job. Photos disappear up the chat. Someone asks for a quote, then gets forgotten.

The diary lives in one place, the details in another—and you’re left piecing it together at night.

HOW IT WORKS

The front office, without another person on payroll.

Relay Office handles the useful first steps. You stay responsible for the decisions that matter.

01

Catch the enquiry

The customer gets a prompt response while the job, photos, location and timing are gathered.

02

Organise the detail

The conversation becomes a clear brief, with missing information and follow-ups easy to spot.

03

You decide

Review, take over, quote or book it in. Nothing important moves forward without your rules.

BUILT FOR THE OWNER

A clearer view of the work. A quieter phone.

Relay Office is designed around the reality of running a service business—not around another dashboard you have to babysit.

Talk through your setup
01

Capture the useful details

Useful details are gathered while the customer is engaged, even when you’re busy doing the actual work.

02

See what needs attention

Open work, missing details and customer follow-ups are visible in one organised view.

03

Keep control

Take over any conversation, approve the next step and shape the system around the way you work.

BEYOND THE FIRST MESSAGE

Built for the work after the enquiry.

Start by organising customer enquiries. Add more of the back office as your business needs it.

NOWEnquiriesCapture and handover
NEXTCalendarTiming and capacity
THENOperationsQuotes, reminders and records

CONTROL IS A FEATURE

Your business stays yours.

Relay Office is there to make the first part of customer communication easier—not to impersonate you or make promises on your behalf.

✓

Human takeoverStep in whenever a customer needs you.

✓

Your boundariesSet what can be discussed and what needs approval.

✓

Clear handoverGet the useful facts without reading the whole thread.

EARLY ACCESS

Less chasing. Fewer missed jobs.
A clearer day.

Relay Office is being built with service businesses that want their admin handled properly—without losing the personal side of customer service. The demo link opens an email to arrange a time with Daniel.

Book an early-access demo